Help & FAQ
Web Connections provide you all the information you need to make your website a success. Links to user guides and help manuals for your website and website hosting console can be found below.
- WordPress Content Management System User Guide
- Magento E-Commerce System User Guide
- Hosting Management Console User Guide
- Helpful Hints – Populating your site Faster and Easier
- Search Engine Optimisation Starter Guide
Frequently Asked Questions
Sales Related Questions
What the difference between you and companies offering a similar service?
The short answer to this question is: Our level of personal service. When that statement is unravelled what that actually means to you is:
- You can pick up the phone anytime during business hours and speak with your account manager.
- Your website is being built by a customer friendly Auckland based team of developers and designers that understand your needs and requirements.
- Your website solution will be delivered to you in close consultation with your account manager ensuring your website is delivered on scope, on time and in budget.
How is it that your services are so much cheaper that other providers?
We feel that business owners should have to opportunity to realise an effective and attractive website – without it costing the earth. To that end we have formulated a range of packages utilising professionally designed templates to keep the costs of delivery down.
Process Related Questions:
How long will it take to build my website from the time I pay the deposit?
We aim to deliver your website 3-4 weeks from the time that deposit is received.
Do Web Connections add all the information I want on my website?
No, we provide you with a fully functional easy-to-use content management system so that you can easily add/edit and remove information to the pages of your website. All the information (aside from that which is included in the design) will be added to your website by yourself once the website is built.
Can Web Connections add all the content I need on my website?
Yes, we are happy to provide you with an estimated cost for uploading all your required information to your website pages.
Will my website be optimised for search engines like Google?
Yes and No; Yes, your website will be built in such a way that search engines like Google will be able to index its pages easily and will contain all the optimal features required to be easily read by search engines; No, your website will not off been strategically optimised for particular search phrases to ensure your rankings in search engines – this is a professional service that can be offered in addition to the design and build of your website.
Please speak to your account manager in this regard or make and enquiry here: Go to the contact us page.
Design Related Questions:
Its important to me that my website looks right for my business, what is my involvement in the design process?
Your account manager will assist you in selecting the website template with the right look and feel for your project. Based on the template you select the Web Connections design team will customise it to fit with your existing logo and brand colours. You can be assured that your website will look great because you will be personally selecting the design that is used to present your products and services.
I don’t have a logo that I am happy with, can you create a new logo for me?
Yes, Web Connections are happy to assist you with developing your brands identity. We offer very competitively priced logo design services, your account manager will be able to help you further with this.
Once I have selected the design/template for my website and have provided my logo can I change the design at no extra cost?
No, once our development team have begun the build of your website it will not be possible to change the design of the website without incurring extra cost.